Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want. You’ll learn how to:
- Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Sleight of Mouth is about the magic of words and language. Language is one of the key representational systems from which we build our mental models of the world, and has a tremendous influence upon how we perceive and respond to the world around us.
As Sigmund Freud pointed out, “Words and magic were in the beginning one and the same thing.” The right words at the right time can be uplifting, changing the course of someone’s life for the better; opening up new vistas and possibilities. Unfortunately, words can also confuse and limit us as easily as they can empower us. The wrong words at the wrong time can be hurtful and damaging.
Sleight of Mouth patterns come from the study of how language has been, and can be, used to make an impact on people’s lives and emotions. This book represents over twenty years of study and practice with respect to the influence of language and its potential to change our lives. Author Robert Dilts (whose other works include Visionary Leadership Skills, Strategies of Genius, Dynamic Learning and Modeling With NLP) has examined the language patterns of people such as Socrates, Abraham Lincoln, Mahatma Gandhi, Adolph Hitler, Milton Erickson and Jesus of Nazareth. Sleight of Mouth patterns are made up of verbal categories and distinctions by which key beliefs can be established, shifted or transformed through language.
Generally, Sleight of Mouth patterns can be characterized as “verbal reframes” which influence beliefs, and the mental maps from which beliefs have been formed. These patterns provide a powerful tool for persuasion and conversational belief change. This book is about the power of words to be either helpful or harmful, the distinctions that determine the type of impact words will have, and the language patterns through which we can transform harmful statements into helpful ones.
This is the most popular book in the world teaching conversational skills. More than a million people have learned the secrets of effective conversation using Conversationally Speaking. This revised edition provides more ways to improve conversational skills by asking questions that promote conversation, learning how to listen so that others will be encouraged to talk, reducing anxiety in social situations and more.
Alan Garner, MA, is a nationally known communications consultant and a longtime teacher. He has taught hundreds of “Conversationally Speaking” workshops and over 5 million copies of his books have been sold worldwide. This book teaches simple skills for doing well socially in everyday language, which is why it has been popular in its various editions for 37 years and has sold almost 1 million copies.